JG IT Support

Computer support and IT services

Hi there! I can help you with troubleshooting, maintenance, build setups, upgrades, data transfer, backup and recovery, or resets and reformatting. Just let me know what you need, and we'll sort it out together!

Common Computer Issues & Troubleshooting Guide

Having problems with your PC or laptop? This guide covers the most common tech issues we fix. See on any topic below to learn more and how you can solve it — or get help fast from us!


💻 1. Computer Keeps Restarting or Shutting Down

Unexpected restarts while working or gaming? Could be overheating, bad drivers, or even a faulty power supply.

🐌 2. Slow PC or Laptop

If your device takes forever to boot or load apps, it may be due to startup bloatware, low RAM, or an old hard drive.

🌐 3. No Internet or Wi-Fi Issues

Can’t connect to the internet? It could be a router setting, network driver issue, or DNS error.

🦠 4. Virus, Malware, or Pop-up Problems

Strange behavior, pop-ups, or fake antivirus warnings? You might be infected.

🧱 5. Windows Won’t Boot or Stuck on Logo

If Windows won’t start or is stuck during startup, it could be due to system corruption or hardware failure.

🧩 6. Software Not Installing or Crashing

Can't install apps? Crashing programs? Might be a missing .NET framework or system file issue.

🔐 7. Forgot Windows Password

Locked out of your computer? There are safe ways to reset or recover your password.

🔊 8. No Sound or Audio Problems

No sound from speakers or headphones? It could be muted settings, driver issues, or hardware problems.


👨‍💻 Need Help Now?

If you’re not sure where to start, I can guide you step-by-step or fix it for you remotely. 📱 Or, to chat with us and book an appointment, just click the chat bubble on your screen!